3 principles. Drawn from 10 years in my clients' seats.
Most of my clients already have Microsoft 365 or Google Workspace. Underused, but already paid for. Buying new software when your existing tools can do the job means paying twice and managing one more vendor. Before any purchase, I look at what you already have.
The American reflex: standardize everything to save time. Result: your lawyer becomes replaceable, and the craft loses its value. The rule is simple. I automate what repeats. Not what requires thinking.
Legal Ops indicators have become a religion. Useful to defend your budget in front of leadership. Dangerous when they conflate legal work with a production line. I separate what helps to pilot from what diminishes your craft.
Not everything is solved with a tool. The issue may come from your organization, your teams, or simply bad timing. I tell you before we sign. Not after six weeks of billing.
Pills. earns no commission on the tools I recommend. I resell nothing. My interest is yours: your outcome. Not my next deal.
Steve Chrétien
Founder of Pills. · Montferrier-sur-Lez, 2026
1 hour to verify they apply to your case.
