Legal department02 / 10
Let requests move without going through you
Questions that were settled long ago come back to your desk every week.
- The same questions come back, with the same answer.
- A simple request waits because it has to go through you.
- Nobody knows where to ask, so the question lands with you.
Work goes back and gets done again.
2022 · European pharmaceutical group · 7 lawyers · 9 subsidiaries
Compliance requests from nine subsidiaries all landed in the same inbox, the simplest alongside those needing analysis. A first answer took 2.3 days on average. A question already settled several times still went up to regional legal, because nobody knew where the validated answer was.
We built a three-tier circuit in SharePoint and Power Automate: an immediate answer for recurring questions, routing to the right person, and legal analysis for what truly needs it. An agent answers from validated documentation, never on a new legal position. Six months later, the first answer came in 4 hours, and 71% of recurring requests were resolved without human intervention.
Some requests reach legal only because there is no other route. Those that already have an answer find it elsewhere. The lawyer keeps the ones that need judgment.
Triage at the point of entry, ready answers for recurring questions, routing to the right person.
Does this sound like your situation?
One hour to look at how it works on your side, with no commitment.
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